Terms

Priyelle sells handcrafted jewellery and accessories from India. These terms cover how ordering here actually works. By browsing this site, messaging us or placing an order you agree to them; if you do not, please do not order.

The site is the catalogue

Nothing is charged on this website. Choosing pieces here opens a WhatsApp message with your order written out; the order is agreed, and payment arranged, in that conversation. Orders can also start on our Instagram page or by email. Adding a piece to your cart or sending us a message is a request, not a contract — an order exists once we confirm the pieces, the price, delivery and payment in the chat.

Prices and stock

Prices are in Indian rupees and can change without notice. Stock counts are maintained by hand, so a piece can sell out between the moment you add it to your cart and the moment we confirm — if that happens we will tell you in the chat and nothing is owed. If a piece is shown at the wrong price through a typing or system error we can correct it or cancel the order; anything already paid for a cancelled order is refunded.

The pieces themselves

Our pieces are gold-plated brass, finished by hand in small batches. Small variations in plating, stones and finish are the nature of the work rather than faults. Photographs are our own and are taken in natural light; screens differ, so colour can read slightly differently on yours.

Wearing and caring for them

Plating lives or dies by how it is treated. Water, perfume, cosmetics, sweat, chlorine and cleaning products all shorten its life, so put jewellery on last and take it off first, and store it dry. Nothing we make is permanently tarnish-proof — tarnishing, fading and scratches from ordinary wear, or damage from misuse or repair by someone else, are not faults we can replace.

Payment

How to pay is agreed in the chat when the order is confirmed, and an order is usually not processed until payment reaches us. Payments run through banks and payment providers we do not control, so delays or failures on their side are outside our hands. We will never ask you for an OTP, PIN, password, CVV or card details — if a message claiming to be us asks for any of those, stop and check with us on the number below.

Delivery

Delivery is agreed with you in the chat before anything is dispatched, and any timeline we give is an estimate rather than a promise — couriers, holidays and weather all interfere. Please check the name, full address, PIN code and phone number before you confirm; if a parcel comes back to us because the address was wrong, nobody was reachable, or delivery was refused, re-sending it costs postage again.

Cancellations, returns and exchanges

You can cancel by messaging us, as long as the order has not already been packed, dispatched or made to order. Once a parcel is on its way, cancellation is no longer possible.

If a piece reaches you damaged, faulty, or is not what was confirmed, message us as soon as you can after it arrives. Keep the piece and all its packaging, and send us photographs of the piece, the packaging and the shipping label — an unboxing video helps most of all. Where the claim holds up we will replace, exchange, repair or refund, whichever fits. Returns for any other reason need the piece unworn and in its original packaging, and the return postage is yours. Customised pieces cannot be returned or exchanged.

Refunds go out once the piece is back with us and checked; how long the money takes to appear depends on your bank. None of this limits any right you have under Indian consumer law that cannot be signed away.

Offers and discount codes

Discount codes and promotions run for a stated period, cannot be exchanged for cash, may carry a minimum order value or exclude certain pieces, and do not combine with each other unless we say so.

Our photographs and words

The Priyelle name, logo, photographs, designs and the writing on this site are ours. Use the site for your own shopping; do not copy, republish or sell our images or designs, or use them in a way that suggests we are involved.

Your account

Signing in is only used to attach an order to a person. Do not use the site to place orders you have no intention of completing, to give false details, or to interfere with how the site runs. We can decline or cancel an order, and will say why.

The site itself

We keep the site accurate and running as best we can, but it can go down for maintenance or break, and details can be wrong. We may change or remove listings and features. We rely on other companies — payment providers, couriers, WhatsApp, our host — and their own terms and outages are not something we control.

Privacy

What we collect and why is set out in our privacy policy.

Law

These terms are governed by Indian law, and disputes belong to the courts at Ranchi, Jharkhand — without taking away consumer rights you hold wherever you are. We may update these terms; the date at the top says when we last did.

Contact

Priyelle, Hec Colony, Dhurwa, Ranchi 834004, Jharkhand. thepriyelle@gmail.com, or the WhatsApp number linked throughout this site.