Returns & refunds

We would rather fix a problem than argue about it. This page says when a piece can go back, what we need from you, and where the line sits.

When we take a piece back

If it reached you damaged, if it is faulty, if the wrong thing arrived, or if it is materially not what was confirmed in the chat — tell us and we will sort it out.

Telling us

Message us as soon as you reasonably can after delivery, with your order details, what is wrong, clear photographs of the piece, and photographs of the packaging and shipping label. An unboxing video settles almost any claim on the spot. Keep the piece and all its packaging until the matter is closed.

Condition

Unless the piece is damaged, faulty or wrong, anything coming back has to be unworn, in its original condition and packaging, with whatever tags and extras came with it. Pieces that have plainly been worn, altered or knocked about cannot go back.

What cannot come back

• Customised or personalised pieces.
• Anything told to you as final sale when you ordered it.
• Damage from misuse, accidents, or ignoring the care instructions.
• Ordinary wear and tear.

Tarnish is not a fault

Our pieces are gold-plated brass. Plating changes with time and with what it meets — water, perfume, cosmetics, sweat, chlorine, humidity. Tarnishing, fading, scratches and discolouration from wear or from care that went wrong are not manufacturing faults. Put jewellery on last, take it off first, store it dry.

What we do about it

Depending on the problem and on what we still have in stock, we will exchange the piece, replace it, repair it, refund you, or agree something else that works.

Refunds

Where a refund is agreed, it goes out once the piece is back with us and checked — where checking applies. How long the money takes to appear is down to your bank or the payment provider, not us.

Return postage

If the piece was damaged, faulty or wrong, we arrange and carry the return. If you are sending something back for any other reason, the postage is yours.

When we say no

A return can be refused if the piece does not meet the conditions above, if the request comes too late, if the piece is one of the non-returnable ones, or if the damage turns out to be misuse, an accident or ordinary wear. We will tell you why.

Cancelling instead

You can cancel before an order is packed, made to order or dispatched — just message us. After it is on its way, this page is the route.

Asking

thepriyelle@gmail.com, or the WhatsApp number linked throughout this site. Include your order details and what went wrong.

This policy forms part of our terms, and nothing in it takes away a consumer right that Indian law does not allow us to take away.