Shipping

Every order is packed by hand here in Ranchi. This page says what happens between the moment we confirm your order on WhatsApp and the moment the parcel reaches you.

Packing and dispatch

We start once the order is confirmed and any agreed payment has reached us. The time it takes to pack depends on what you ordered and on how much is going out that week — anything made or personalised for you takes longer, and we tell you how long in the chat.

The parcel then goes out with a courier. Where a tracking number exists, we send it to you on the same number or email you ordered from.

How long delivery takes

Any date we or a courier give is an estimate, never a promise. Where you are, which courier serves it, public holidays, weather and the ordinary chaos of logistics all move it. Remote PIN codes take the longest.

Your address

Please check before you confirm: the recipient’s full name, the complete address, city and state, the PIN code, and a phone number someone actually answers. A wrong or incomplete address is the single most common reason a parcel is late, and we cannot be responsible for that.

If a parcel comes back

Couriers return a parcel to us when the address is wrong, nobody is reachable, delivery is refused, or repeated attempts fail. We will tell you it has come back — sending it out again costs postage a second time.

Late, lost or damaged

If tracking has gone quiet or the parcel seems lost, message us with your order details and we will chase the courier with you. If a parcel arrives visibly damaged, photograph it before you open it and tell us the same day.

When it arrives

Open it soon, and keep the outer packaging and the shipping label until you are happy with what is inside. If something is wrong, those photographs — and an unboxing video, if you filmed one — are what let us settle a claim quickly. What happens next is in our returns and refunds policy.

Charges and coverage

Shipping charges, if any apply to your order, are told to you before you confirm; they depend on where the parcel is going and how large it is. Some locations no courier will serve — if yours is one, we will say so and arrange something else or refund you.

Contact

Priyelle, Hec Colony, Dhurwa, Ranchi 834004, Jharkhand. thepriyelle@gmail.com, or the WhatsApp number linked throughout this site. This policy forms part of our terms.